Terms & Conditions

Terms and Conditions

Welcome to Heaven Couture, your ultimate destination for trendy and fashionable clothing in Karachi, Pakistan. By accessing and using our website (www.heavencouture.pk) and/or purchasing our products, you agree to comply with and be bound by the following terms and conditions of use. Please read these terms carefully before using our website or making a purchase.

1. General Information: 1.1. Heaven Couture is a registered online retailer operating within Pakistan, specializing in the sale of high-quality clothing. 1.2. Our website address is www.heavencouture.pk, and our contact number is 03008938982. 1.3. By using our website and purchasing products from us, you agree to these terms and conditions, including our privacy policy and refund policy.

2. Product Information: 2.1. We strive to provide accurate descriptions and images of our products; however, variations in color, fabric, and design may occur due to differences in individual monitor settings and photography lighting. 2.2. All product prices are listed in Pakistani Rupees (PKR) and are inclusive of applicable taxes. 2.3. We reserve the right to modify or discontinue any product without prior notice.

3. Ordering and Payment: 3.1. To place an order with Heaven Couture, you must be at least 18 years old or have the consent of a legal guardian. 3.2. By placing an order, you agree to provide accurate and complete information, including billing and shipping details. 3.3. Payment can be made using the available payment methods listed on our website. All transactions are processed securely.

4. Shipping and Delivery: 4.1. We offer shipping services within Pakistan only. 4.2. Delivery times may vary depending on your location and other factors beyond our control. We will make every effort to ensure timely delivery. 4.3. Shipping costs will be calculated and displayed at checkout.

5. Returns and Exchanges: 5.1. We accept ONLY exchanges within 7 days of purchase, provided the item is unused, unworn, and in its original condition with all tags attached. 5.2. To initiate a return or exchange, please contact us at heavencouture0145@gmail.com to obtain a Return Authorization (RA) number. 

6. Intellectual Property: 6.1. All content on our website, including but not limited to text, images, logos, and graphics, is the property of Heaven Couture and is protected by copyright laws. 6.2. You may not reproduce, distribute, or use any content from our website without prior written consent.

7. Limitation of Liability: 7.1. Heaven Couture shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of our website or products. 7.2. In no event shall our liability exceed the total amount paid by you for the purchased product.

8. Governing Law: 8.1. These terms and conditions shall be governed by and construed in accordance with the laws of Pakistan. 8.2. Any dispute arising out of or related to these terms and conditions shall be resolved exclusively by the courts of Karachi, Pakistan.

By using our website and purchasing our products, you acknowledge that you have read, understood, and agreed to these terms and conditions in their entirety. If you have any questions or concerns, please contact us at heavencouture0145@gmial.com or call us at 03008938982.

Thank you for choosing Heaven Couture!